There are a few prerequisites that you should fulfill before creating language versions of a campaign in Sinch:
- Master language is currently set as English (EN)
- Existing, or new multi-language template created in Sinch
- Existing or new multi-language message created in Emarsys Conversational Channels editor
Define your language preferences
You need to determine the language versions of your contacts under the menu: Contacts > Add Contact. The multi-language feature uses an IETF language standard to match the selected language in Sinch to the IETF language field in the contact record.
You can add your language preference, as follows:
- Edit your new or your existing contact list. For details, see Managing contact lists.
- Click Edit.
- Select the Other tab.
- In the IETF language tag field add your languages with language codes in either of the following ways:
- Add a two-letter language code only. E.g.: en for English, de for German, etc.
- Add a two-letter language code followed by a two-letter country or region code. E.g.: en-UK for English (United Kingdom)
IETF language codes are always case-sensitive. Languages must be written lowercase, while the territory codes need to be uppercase, e.g.: "en" OR "en-UK" are both ok.
Migrate your language data
Sync your language data. For information, see Setting up an auto-import.
Should you have any data migration-related questions, feel free to contact SAP Emarsys support for further help.