Once you have activated a program there are a number of ways you can change the content and the workflow, depending on the state of the program. You should always pause a program before making any changes, to make sure that no contacts are being processed at the time.
See also: Editing launched emails.
If you are restricted from making the changes that you want to an active program, you always have the option to copy the program, make changes to the copy and then activate that. This will cause you to lose continuity in the reporting of the original program, but will not affect business-level reporting such as Smart Insight.
Copying an Automation Center program affects certain node types differently:
| Node Type | Result of Copying |
|---|---|
| Form | Selected forms are copied to the new program. No action is needed. |
| Send Email | A copy of the originally selected email campaign is created. |
| Wait | Settings are unchanged. No action is needed. |
| Send SMS | Selected SMS campaigns are copied into the new program. No action is needed. |
| Web channel |
The web channel campaign has to be reselected. If a web channel campaign is already used by another Automation Center program (the source of the copy), it cannot be reused in another program. |
| Mobile Engage push message | Selected Mobile Engage campaigns are copied into the new program. No action is needed. |
| CRM Ads - add to audience | The CRM audience has to be reselected. |
| CRM Ads - Remove from audience |
Selected CRM audiences are copied into the new program. No action is needed. |
| MessengerPeople |
The MessengerPeople campaign has to be reselected. |
| Direct Mail | Selected Direct Mail campaigns are copied into the new program. No action is needed. |