Learn more about the provisioning process, how to identify and resolve issues, and where to get additional help.
Accessing SAP for Me
You need an S-user ID to log in to SAP for Me and view your entitlements.
SAP for Me lets you view and provision the environments that you are entitled to use. Note that in SAP for Me, environments are referred to as systems and the systems that you're entitled to are referred to as entitlements. You need an S-user ID to log in to SAP for Me and view your entitlements.
As SAP for Me introduces capabilities that leverage new data types, new authorizations have been introduced to the existing S-user framework. These authorizations can be granted to any S-user by super administrators or, in some cases, by cloud administrators.
For the process of provisioning systems, you need the
Edit Cloud Data CLOUD EDIT authorization assigned to your S-user ID.
Who gets the authorization automatically?
- Cloud administrators: for installations that they are cloud administrators for
- Company super administrators: for customer numbers that they are super administrators for
- CCoE super administrators: on the CCoE level
- An IT contact person named in the order, if they are not one of the above.
Entitlement roles in SAP for Me describe the category of a system, in other words, the type of your solution environment that you're entitled to provision. There are three types:
|Testing Tenant||Testing or Pre-Production Environment|
|Productive||Operating live sites|
Entitlement materials are the licensed materials that will be installed on the system, and hence the items that appear on the bill of material content. Clicking an entitled materials entry in SAP for Me displays details of the material, quantity, order ID, and the start and end date of the entitlement contract.
Actions and Statuses
The following actions appear in the Products available for Provisioning card of SAP for Me, alongside the various entitlements:
Start Provisioning: when enabled, it means you can trigger provisioning for this entitlement. If this button is not enabled, it can mean the following:
- You are not entitled to provision. Check your user-ID permissions.
- The contract start date has not been reached yet.
- The sequence check has not passed, indicating that a prerequisite system needs to be provisioned first.
In process: indicates that the call-off flag has been removed for the entitlement, but the status has not yet been changed from Open to Provisioning Triggered. This indicates that CRM (Customer Relations Management) is still processing the entitlement. If the status remains In Process after five minutes, an error may have occurred on the CRM side. Please then raise a support ticket with the subject
In the Provisioning Status card, all entitlements have either the status Provisioning Triggered or Provided.
- To check on planned and unplanned downtimes of your cloud system, use the Cloud Availability Center
- To subscribe to cloud system availability notifications, go to Cloud Availability Notifications .
- If you experience technical issues, such as problems logging in, report the incident in the SAP ONE launchpad using the component CEC-CRM.