2018-04-11 14:25:22 || email@example.com: update: send the ticket to Kristof Szalontai
If you need to create a JIRA ticket for the Web channel guys you should:
2. website domain
This way it gets into their sprint easily.
2018-03-26 10:39:55 || firstname.lastname@example.org: original info
From: Harvey Clarke <email@example.com> Date: 2018. March 5., Monday 12:29 To: Services Global <SERVICES-GLOBAL@emarsys.com> Cc: Peter Neumark <firstname.lastname@example.org>, Services Enablement <email@example.com> Subject: Enabling Web Channel 1. A Zendesk ticket must be created with the request. Example 2. This ticket should be escalated to 3rd line by TCS. 3. 3rd line will open a JIRA ticket to the product team to have the feature enabled. Example 4. 3rd line will confirm the activation of the feature in the Zendesk ticket. The process may change over the next to allow TCS or PS to enable Web Channel, but for now, please use the process above. I understand the process may seem a little bureaucratic, however we need to monitor the enabling and usage of the product while it’s still fresh. Please help us in making sure your colleagues understand the process and do not directly attempt to enable Web Channel.