Please note that we are working on a solution that allows you to test Automation programs efficiently. That feature is currently on Pilot release for a limited number of clients only. If you are interested in participating in the Pilot phase, please speak to your Success Manager.
Testing an Interactions program
To test a program, proceed as follows:
1. Open the program that you would like to test, then change the segments used in Decision nodes (Included in segment template) to test segments.
Select segments in the Decision nodes in your journey that only allow your internal test contacts to proceed.
2. Activate the program, test the logic of its structure and check the content of the messages.
What to do next?
If you are satisfied with the results, you can return to your original program as follows:
- Freeze the program.
- Change the test segments to segments targeting your real audience (e.g. contacts with opt-in) in Decision nodes (Included in segment template).
- Activate the program again, now it will send messages to your real target audience.
Checking how contacts are passing through your program
If you would like to check how contacts are progressing along your program before activating it, proceed as follows:
1. Make sure that there are no Send email, Mobile Engage push message and Send SMS nodes in your program.
You cannot remove nodes from active programs.
2. When you are ready, activate the program.
Now you can check how your contacts are passing through your program without sending messages to them.
What to do next?
To return to your original program, proceed as follows:
1. Pause your program and add all Send email, Mobile Engage push message and Send SMS nodes to your program according to your needs.
2. When you are ready, activate the program.