The Program summary page provides you with a detailed, day-to-day overview related to your Interactions programs.
Introduction
You can check the summary of a specific program's activity by one of the following ways:
To return to the workspace of your Interactions program, click Edit program in the top right corner.
The Operational reporting tab
Select a time range to view your program's statistics collected during that period. You can check the statistics for:
- the Last hour,
- the Last day,
- the Last 7 days,
- a custom range.
When selecting a custom range, please consider that the selected period cannot be longer than 7 days.
On the Operational reporting tab, you can see the following information:
History widget
- Triggers - Displays the number of events that triggered your program. To see the exact figures for a specific date, hover your mouse over the chart.
- Messages - Displays the number of messages that were triggered on all channels by this program. To see the exact figures for a specific date and for a specific message, hover your mouse over the chart.
- Finished - Displays how many times this program was started and executed completely. To see the exact figures for a specific date, hover your mouse over the chart.
The number above Finished does not include those contacts who were excluded by Decision nodes.
Details widget
This widget provides a detailed overview of your program.
Numbers displayed above the nodes show the total number of contacts who have arrived at the specific node.
Here you can:
- Zoom in, zoom out or fit the program to screen by clicking the icons in the top right corner.
- Display detailed information by hovering your mouse over the number above a node.
The following table lists all the available status information:
| Status | Description |
|---|---|
| Arrived | The number of contacts who have already arrived at this node. Note: This status is only available for Decision nodes. |
| Arrived and continued | The number of contacts who arrived at this node and passed through it within the given timeframe. Note: This status is only available for Wait nodes. |
| Arrived and waiting | The number of contacts who arrived at this node and are currently waiting within the given timeframe. If contacts arrived at this node before the selected timeframe, then the number of contacts who are waiting at this node will be larger than the number of contacts who arrived at this node. Note: This status is only available for Wait nodes. |
| Continued | The number of contacts who have passed through this node. Note: This status is only available for Decision nodes. |
| Exited | The number of contacts who have been excluded by this node. Note: This status is only available for Decision nodes. |
| Messages |
The number of message sending requests (including Email, SMS and Push) triggered by this node. Note: This status is only available for Send email, Mobile Engage push message and Send SMS nodes. |
| Triggered | The number of events that triggered your program. Note: One contact can generate multiple events. |
| Was already waiting, continued |
The number of contacts who were already waiting before the selected time period and passed through this node. If contacts were waiting at this node before the selected timeframe, then the number of contacts who passed through this node will be larger than the number of contacts who arrived at this node. Note: This status is only available for Wait nodes. |
The Contact report tab
To show the reports for a specific contact, proceed as follows:
1. Start typing the name or email address of a contact in the search field and the results will be listed below.
2. Select the contact from the list.
3. The contact-specific report will be displayed.
- The summary on the Contact report tab shows only statistics collected during the last 7 days.
- If a contact did not enter your program in the last 7 days, then no results will be shown.
