How to add filters to your program effectively
To keep your program’s performance at an optimal level, we recommend starting your program with a Decision node that will filter out most of the insignificant events effectively.
Instead of starting your program with a Decision node that filters contacts by their Opt-In status (which condition would be fulfilled by many of them), it is a good idea to define conditions by using specific attribute filters depending on the payload or by specifying a complex Event happened decision.
How to edit Triggered Emails in active programs
To edit the content of a Triggered Email stream in an active program, proceed as follows:
- Freeze your program.
- Deactivate the Triggered Email used in your program.
- Modify the content of the mail stream according to your needs.
- Save the mail stream, then activate it.
- Re-activate your program.
How to control message sending and refer to messages used in other Interactions or Automation Center programs
You can select any email, SMS or Push message used in other Interactions or Automation Center programs. To do so, proceed as follows:
- Double-click the Decision node and choose the type Messages not sent.
- Select the Channel you need.
- In the Message(s) dropdown, all emails, SMS or Push messages will be available for selection even if they are used in other Interactions or Automation Center programs.
