If you have an issue with the Emarsys Marketing platform, this Help Portal should be the first place to look for the solution.
Using your login
Much of the information on this Help Portal is publicly available, but a lot is also protected and requires a login. You will also need to log in before you can raise a support request, or use the chat function (if your support package includes it).
To request a login user for this portal for yourself or for a colleague, speak to your Implementation Consultant if you have an open implementation project, otherwise contact your Client Success Manager.
We strongly recommend that you always log in when using this portal.
- If you leave the Stay signed in checkbox empty, you will be automatically logged out after eight hours of inactivity.
- If you activate this checkbox, you will only be logged out after two weeks of inactivity.
- If you forget your password, you can request a reset email via the link on the login pop-up.
Using the Search function
The search function on this portal is dynamic, that is, if you start typing a word it will automatically begin to offer you a selection of articles with your search term in the title.
If you complete your search term and press Return, you will be presented with a list of every article with that term in the title, the content, or if we have added it as a label.
To search for a word or phrase in the content of an article you are currently reading, use your default browser search function (e.g. CTRL +F).
If you enter multiple terms, the results will start with the articles that contain all of the words and then show articles that contain just one of them.
The order of the words does not matter, nor is the search case-sensitive.
We offer some, but not all, of this portal's content in all our supported languages. However, please be aware that the master language of this portal is English.
If there is any kind of discrepancy between this and the content in another language, that may be because the English has recently been updated and the translated content has not yet been uploaded.
If in doubt, always trust the English version.
Giving us your feedback
If you find an issue with the documentation, or if you feel that some important content is missing or badly expressed, please open a support ticket so that our documentation team can improve it for the next person.