To start content creation, click Create Email on the campaigns overview page and select Custom HTML Email in the Chose Email Type window.
As a quick reminder, here is the onboarding video about the HTML Editor:
This editor is designed as a wizard, to guide you through the email creation workflow. You can navigate through the steps via the controls at the bottom of the page:
This page describes the Content Creation step of the wizard; the other steps have the same functionality as for template-based emails.
The first step of the wizard is to determine the initial settings of your campaign, out of which the Email name and the Language fields are mandatory, while the Email category and the Recipient source fields can be added later. When the mandatory fields are saved, you can click Next Step at the bottom left, which takes you to the editor. Here you are presented with two panes: the Content Editor on the left and the Live Preview on the right.
Content Editor pane
Use the double arrow icon at the bottom of the tabs to show labels of each content creation step.
In the first tab of the content editor you can define the Email Basics. This is the area where you make your initial mandatory and optional email settings.
The mandatory items are the Subject line, the From (name) and the From (email address). Use the Personalization and Conditional Text icons to make your email content as taylor-made as possible. For more information, see Personalizing Content.
We strongly advise to use Emarsys’ reply mail management system in the From (email address) field, where you can select the email address from the drop-down list. This ensures that reply mails arrive where you want them to. For more information, see Reply Management.
Within the Advanced options part you can define the Preheader of your email. This is the part of your content that comes right after the sender and the subject line and it creates the opportunity to summarize your email content.
Check the Insert “Unsubscribe” link and the Insert “Show online version” link check-boxes as required.
We strongly advise using these options as in many countries or regions it is illegal to send marketing emails without an “Unsubscribe” link and ESPs often block emails that don’t have an “online version” reference in them.
Note that online version does not work for broadcast emails. Broadcast emails are counted as normal triggered emails for billing purposes, however they have limitations. Learn more.
Sending of broadcast emails is not supported under any of the following circumstances:
• You are using any personalization placeholders that are referring to contact fields, for example:
• You are using any personalization placeholders that contain legacy personalization variables
To continue work on the source HTML, click Source Code.
The Source Code tab allows you to work with your HTML source code. You can copy a previous campaign or copy the code from any 3rd party tool, e.g. Dreamweaver. You can also start from scratch.
Your content appears on the Preview pane on the right. This pane reflects the online version of your content. Changes to the code are immediately reflected in the live pane, so that you can see at once if something goes wrong. You can hide the Preview with the arrow on the view separator.
If you click anywhere in the email on the preview pane, the actual part of the HTML code is highlighted in the source, so that making changes on the fly is easier.
If you created different versions of the email in the Versions tab, there is a drop-down menu available for selecting the version you would like to work on.
Use the Toolbox section if you need advanced features, such as Personalization, Conditional Text, Media DB and Add Link. For more information on the content and use of the Media Database, see The Media Database.
In the Toolbox for your convenience you can use the Word Wrap switch and the Find & Replace option. When your pointer is in the code, the usual keyboard shortcut of Ctrl+F also works.
To switch between HTML and Text versions, use the appropriate option in the upper right corner. If you wish to create the text version automatically, click Generate text.
Comment tags in the HTML email templates or emails will not be included in the Text version.
Using the comment tag with the
set value has two options and the following results:
Set value as
required: The set value will not be included in the Text version thus the email will be canceled.
Set value as
not required: The email will be sent, but the value will be empty due to the missing set value.
Although the text version may seem outdated, surveys show that customers like the format. In addition, several Email Service Providers classify marketing-related emails without text versions as spam. Therefore, sending of emails without text versions is not allowed.
Use this space to enter your fallback text in case some values are missing from a given contact’s data in the contact database.
For example: If the “
Hi $FirstName$” personalization cannot be created because the
FirstName field of a contact is empty, “all” could be the fallback text for this variable, with “Hi all” as an output.
Fallback texts apply only to the personalization variables, since these refer only to the given campaign. Conditional rules, on the other hand, have global effect and they refer to all campaigns.
In this tab you have the option to create different versions of the email content for A/B testing.
- Please note that you cannot delete the original (master) version of the email.
- An email campaign that has been already launched cannot be edited. If needed, you can launch a similar campaign by simply copying the content of any campaign (this automatically creates a new campaign), and then tune its data as required. Copying can be done in the Email Campaigns overview page, click Copy on the right side of the line.
Live Preview pane
To see your inbox-like version of your email in HTML, mobile and text versions, click Full Preview. In this view all information is visible that cannot be seen in the live Preview pane. Personalizations are shown with a default value. Please contact Emarsys Support if you wish to modify the default personalization value.
To test your mail before launching your campaign, click Testmail.
Here you can Personalize the subject line as well as determine the Recipient source, either a Contact list or a Segment.
- Please note that the maximum number of contacts you can send the testmail to is 50.
- It is not possible to send separate HTML and text versions as test mails, if you need this functionality, please switch back to the old custom HTML editor.
Desktop or Mobile view
To change the view of your email, switch between the Desktop or Mobile preview. In the Mobile preview you have the option to change between Landscape and Portrait mode.
Personalization and conditional texts appear only as placeholders in the Live Preview pane. For example, $First Name$ appears in the Preview pane for a “First Name” personalization. Their values will be applied in the final email.
When content creation is finished, the next step is Inbox Preview, where you can test how your email looks like in different inbox environments, while the final step is to schedule the launch of your campaign on the Scheduling page. For more information, see Inbox Preview and Scheduling and Launching Emails.