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    1. Emarsys
    2. Automation
    3. Interactions

    End-user guides:: Scheduling a program
    Updated

    To schedule a program, proceed as follows:

    1. Click Schedule in the bottom of the canvas.

    2. Choose from the following options:

    Please consider the following:

    • If you schedule your program to start in the past, then after activating it, it will start immediately. 
    • You must specify an end date in the future.
    • One-time (with end date) - The program will start at the specified date and will run until the end date you set.

    When you pause an Active program the schedule of which is set to One-time (with end date), then this is how its status will change after reactivating it:

    • If you reactivate it within its start and end date, then its status will change to Active.
    • If you reactivate it after the end date, then its status will change to Finished.
    • If its schedule is Recurring and you reactivate it outside the running period, then its status will change to Scheduled and it will process contacts queued while the program was Paused.
    • Ongoing (running indefinitely) - The program will start at the specified date and it will run indefinitely (without an end date).

    If you selected this option, then you can Freeze or Finish your program manually or you can select the One-time (with end date) option and select an end date later.

    • Recurring - The program will run on the selected days between the specified starting and ending time.

    Notes:

    • The program’s status changes to Active while it’s running and it reverts to Scheduled after the specified end date.
    • You can only pause Scheduled programs when their status is Active. This is what happens when you pause Active programs with recurring schedules:
      • Their schedules will be ignored while they are Paused,
      • Contacts are queued at the entry point and within the program.

    When you reactivate Paused programs, then the queued contacts will be processed independently of the programs schedule.

    A typical use case - geofencing: 

    For example, you can send push messages encouraging your customers to visit your store while it’s open (e.g. from Monday to Sunday between 08:00 and 18:30). In this case, your program will be scheduled to run as follows:

    3. When you are ready, click Set Schedule.

    To display the program’s schedule, hover your mouse over Schedule. The Schedule icons show you the program’s settings:

    • - Means that the program starts when it is launched and runs indefinitely.
    • - Means that the program starts at the specified date and runs indefinitely.
    • - Means that the program starts when it is launched and ends at the specified date.
    • - Means that the program schedule is recurring.

    4. To activate your program, click the Program Status button in the top right corner, select Activate the scheduled program, then click Activate.

    • Programs are scheduled based on your account’s time zone. If your admin’s and account’s time zones are different, then a notification will be displayed. Programs do not take the time zone of your contacts into consideration.
    • Trigger events can only enter Active programs.
    • The name of the Program Status button depends on the status of your program.
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