The Utilization & Allowances Dashboard provides you a transparent billing system at a single page. You can track and manage the total number of utilization of your accounts for each product. Data is updated on monthly basis at the beginning of every month once invoicing is ready.
Introduction
At this page you can check all the billing-related utilization of your products on your accounts. As your contractual data (limits, prices, invoices) and usage data is transparent, the Utilization & Allowances Dashboard enables you to determine whether you have exceeded the product utilization limit that is defined in your contract.
User roles and permissions for the Dashboard are defined under Management > User Management. Only users with BI (Business Intelligence) Administrator roles can modify the Dashboard.
How does it work?
In the dashboards the following values are calculated:
- Allowance Limit: The allowance limit is specified in the contract and it is for the entire duration of it.
- Total number: Detailed utilization in all accounts. Data is available on a monthly frequency.
- Utilization: It is the total utilization number determined in percentages and it applies to multiple accounts.
- Change this month: Total number compared to the total value of the previous month.
If you have any questions or feedback regarding the utilization data or the calculated value of a product displayed in the dashboard, contact your Client Success Manager.
Warnings displayed on the dashboard
Notifications are not available at this stage.
The Utilization & Allowances Dashboard displays the following type of warning messages:
- Overconsumption: A warning is displayed on the Dashboard when you have exceeded the limit defined in your contract for the products used.
- Reached the limit: A warning is displayed on the Dashboard when you have reached the 80% of your utilization limit.
Metrics displayed on the Utilization & Allowances Dashboard
You can see the following dashboards:
Contacts
This dashboard summarizes the number of individual contacts in the contact database.
Calculation: The amount of contacts means the number of unique records with separate ID entries, of customer, prospects, employees, business partners and other constituents within the context of the contact database of Emarsys, added by the customer.
Emails sent
This dashboard displays the number of the sent emails in all accounts by closed months.
Calculation: The number of emails sent includes the summary of the emails, bcc emails and their attachments.
Web Impressions
You can track the total number of the web impressions in your Web Channel campaigns.
Calculation: A web impression is used to create digital views or engagements for marketing content on the end-users' screen.
Open Time Content
This dashboard summarizes the total number of the widget impressions.
Calculation: The number of widget impressions is increased when a widget or an image is served.
The number of impressions and openings = email views * number of OTC widgets and images used in the campaign.
CRM Ads
You can track the number of the matched customers. More about CRM Ads.
Calculation: The average of the daily utilization number of those recipients that the network managed to match to our contacts for the past billing period.
Omnichannel messages
This dashboard summarizes the total number of emails sent, together with Web impressions, in addition to the number of CRM Ads discounted.
Calculation: The total omnichannel number is calculated by using 10% of all CRM messages.
Relational Data storage
This dashboard displays the total amount of the Relational Data storage used in Emarsys-hosted databases.
Calculation: It is calculated from the amount of data how much you are using of the available storage in your Emarsys-hosted Relational Database.
Open Data storage
Total amount of Open Data storage used in all accounts. Learn more about Open Data.
Calculation: It is calculated from the amount of data you used, expressed in TB.
Open Data queries
Total amount of Open Data queries run in all accounts.
Calculation: It is calculated from the amount of data which is read by the query. This value depends on the data quota how much data you have in total. You can optimize it by querying for certain partitions, only. Usually, there is one partition for each day.
SMS sent
Total number of SMS sent in all accounts.
Calculation: Displays the total number of the SMS messages sent in the previous billing period.
Mobile Engage
Total number of the Monthly Active Users (MAU).
Calculation: The Total number is representing the count of the identified and the anonymous users on the devices that were activated within the last 30 days, or in the given calendar month. In case of having one identified user and one anonymous user sharing the same hardware ID, these two users are identified as one active user. When having one identified user on two different hardware IDs, this user is only counted as one user.
Learn more, How Emarsys Identifies Your Contacts?