For more information, see The Strategic Dashboard.
Depending on your Smart Insight settings, returned items (refunds) might be deducted from the metrics on the Strategic Dashboard and they also include purchases made by unidentified customers.
For more information, see Revenue Analytics.
Returned items (refunds) are excluded from the metrics on the Revenue Analytics page and they only include purchases made by identified contacts except for Total revenue.
For more information on refunds in Smart Insight, see Refunds in Smart Insight reports and calculations.