Overview:: Interactions features in the Emarsys product packages – Emarsys

You can see the available Interactions features in the different Emarsys product packages in the following table.

	Interactions in the Essential package	Interactions in the Advanced and Max AI packages	Interactions advanced features as an add-on (Interactions extra bundle)*
Product package	Essential package	Advanced and Max AI packages	Essential package
Supported event volumes	50 trigger events/sec	50 trigger events/sec	50 trigger events/sec
Available features	Triggers: Web Extend event Mobile event External event	Triggers: Web Extend event Mobile event External event Product Catalog Updates trigger: price drop back in stock	Triggers: Web Extend event Mobile event External event
	Action nodes: A/B test node Contact-only segments Trigger attribute filtering Participation check node	Action nodes: A/B test node Contact-only segments Trigger attribute filtering Participation check node Historical decision templates: Event happened Event did not happen Messages not sent Last time the event happened Decisions enriched with product details from your product catalog Wait for event node (conditional wait)	Action nodes: A/B test node Contact-only segments Trigger attribute filtering Participation check node Historical decision templates: Event happened Event did not happen Messages not sent Last time the event happened Decisions enriched with product details from your product catalog Wait for event node (conditional wait)
	Channel nodes: Send email Mobile Engage push message Send SMS CRM Ads Web Channel Mobile in-app Mobile Engage Inbox message Web Push message	Channel nodes: Send email Mobile Engage push message Send SMS CRM Ads Web Channel Mobile in-app Mobile Engage Inbox message Web Push message	Channel nodes: Send email Mobile Engage push message Send SMS CRM Ads Web Channel Mobile in-app Mobile Engage Inbox message Web Push message
Use cases	Notification use cases: Sending time-sensitive notifications If you cannot send separate event calls for different coupon types (e.g. $5, $10, $15, etc.) but you would like to split the traffic into separate branches for each coupon type to test creative assets and to make reporting transparent.	Complex journeys with historical decisions: You can send price drop and back in stock campaigns to contacts interested in the affected products (based on their browsing behavior and abandoned carts). Post-activity blog content Nurturing programs to follow up the number of activities performed by your customers each day. Abandoned browse with defined session length: for example, you can send an email or push message to contacts 20 minutes after their last product view if they browsed more than 3 items.	Complex journeys with historical decisions: Post-activity blog content Nurturing programs to follow up the number of activities performed by your customers each day. Abandoned browse with defined session length: for example, you can send an email or push message to contacts 20 minutes after their last product view if they browsed more than 3 items.

*Please note that add-ons are not part of the Essential, Advanced and Max AI product packages. For more information, please contact your Client Success Managers.

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Interactions

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