When the Loyalty Wallet initializes correctly, you will see the Wallet Status or Join button in their configured location in the online shop. If not, you should see an error message which you can send us to start troubleshooting.

Alternatively, you could use the Loyalty API, which provides the same functionality as the Wallet but using your own UI.

For information about how to implement the Wallet or the API, please visit our developer page.

After you implemented the Wallet or the API, set up Tiers, Rewards and Actions, and finally launched your plan, you can start testing everything in your development environment.

We recommend you to test the following:

• The Wallet design and wording is correct
• The Wallet is shown on the correct pages and to the desired users, namely, not to guest users 
• The correct identifier (external_id) is sent to the Wallet. This can be done by following steps:
  1. Open your browser and go to your webshop (on development or staging). 
  2. Login to the webshop.
  3. When you see the Wallet, press F12, or right-click with your mouse and go to inspect the element. You will see the following screen:

4. Switch to the Elements tab and search for the word: contactid. You should now find the Loyalty configuration under window.loyalsysSettings in the main window . Look for the parameter contactId. This should show the current user’s identifier used for the Wallet.
   If you choose email as your identifier, you should see here the user’s email. This is to ensure that your development team is sending the correct externalid to Loyalty.
5. Contacts get their Join reward when they join the program
6. Links from the Wallet work: Login page, T&C’s, etc.
7. Fixed benefits and rewards are shown correctly
8. Points allocation for purchases: To be able to test that contacts will get points for purchases, ask your Implementation Consultant to check if sales data is being imported into Loyalty correctly.