CRM Ads isn’t just about reaching out to customers over a wide range of networks – it’s also about creating a seamless online experience for all your customers across their entire lifecycle.
In order to help you make the most of your customer data, we have collected some examples which combine different features in the Emarsys Marketing Platform with CRM Ads.
Acquire more valuable leads with Lookalike audiences
For Smart Insight customers
Repeat buyers are your most valuable customers, so find more of them! Smart Insight already tells you exactly which of your contacts have the highest lifetime value as well as the highest predicted future spend.
You can use the Smart insight contact attributes to filter for buying patterns and save this as a segment.
Then base your lookalike audience on this segment.
Effective audiences must have a minimum of 1,000 contacts, but the match rates of your customers’ email addresses to Facebook and Google Adwords can vary so you should be looking at 5,000 contacts as a more viable starting point. If you find that your ‘perfect’ audience is too small, consider broadening your criteria to increase the segment size. For example, start with all Active customers and then start filtering by Buyer status.
For customers using the Emarsys data collection scripts
If you are not a Smart Insight customer but are using Web Extend, you can take advantage of the web behavior fields to create a segment of contacts who are active email responders and web browsers, and who have also purchased recently.
Then base your lookalike audience on this segment.
Engage inactive email contacts with Ads for better retention
Chasing unresponsive email contacts via the same medium can be self-defeating. CRM Ads are not limited to opt-ins or inboxes, so use the networks to reach the full potential of your customer base.
First, segment your unresponsive contacts.
Then use our Win back inactive customers Tactic to target each of these contacts for three days every month (you need to configure the Tactic accordingly).
You will need to set the Participation settings for this program so that contacts can only enter it 30 days after exiting. You should also use the program below to remove converted contacts from this audience.
Convert new leads with automated, multichannel programs
Multichannel engagement is hugely persuasive: Facebook’s own research shows that customers who open an email and see a Facebook Ads as part of the same journey are 22% more likely to purchase (http://insights.fb.com/2014/10/16/coordinating-email-and-facebook-ads/).
You can use the Welcome (new contacts) Tactic to effectively target newly registered leads with a program that drives them to the first purchase within the optimal time window for conversion.
Here, new email subscribers are sent a transactional confirmation email after completing their registration (from any data source) and are then added to an Automation Center audience. It can take a few hours for them to reach the audience on the network so make sure you keep them in it for a decent period (e.g. 48 hours) to give them the chance to see your ad.
Using additional channels does come at greater expense so don’t just take our word for it. Use the A/B Splitter node to test your program’s effectiveness on the fly.
Remove converted contacts from Ad campaigns
Whenever you use an audience in a recurring program, it is always a good idea to run another program in parallel to remove contacts once they have converted and made a purchase. You can easily build such an Automation Center program to keep your audience relevant and save your ads budget.
