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    The Emarsys component: CEC-EMA

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    1. Emarsys
    2. Email
    3. Content creation

    We've Moved! Our documentation has a new home. Please update your bookmarks, the latest update for this article is available at the SAP Help Portal. help.sap.com/docs/SAP_EMARSYS
    Email Basics:: The Email Basics tab
    Actualización

    The first tab in the Content Creation step of the wizard is the Email Basics. Here you define the content that the recipient will first see in their mail client or in a lock-screen notification on a mobile device.

    • The Subject line, From (name) and From (email address) are all mandatory. You can personalize the Subject line, From (name) and From (email address) fields and use conditional content in the Subject line and From (name) fields. You can add emojis to the Subject line by clicking the icon.

    Important: Please note the following:

    • The length of emojis matter; you can use 3-byte emojis, but 4-byte ones will not work.
    • You can only personalize the part before the symbol @ within the From (email address) field, the domain cannot be personalized.

    You can update a personalization token by clicking it.

    • If you do not want to use your own From (email address) , you can choose to Use Emarsys reply mail management.
    • The Reply mail management field is case-sensitive. When using case-sensitive reply mail addresses no warning, or error message is displayed, but it can result in not delivering the reply mails.
    • If you would like to use your own reply-to email address instead of the Emarsys Reply Management, please contact your Client Success Manager. Please note that if you would like to work with your own reply-to email address, then you can use only one and won't be able to change it for each campaign.
    • Emojis are not supported in the From name field. It can contain any character that is included in the UTF-8 character set, except the emojis.
    • Preview text (also known as preheader) will be shown in some mail client inboxes, or on the lock screen of a smart phone. Choosing the right preview text can be really helpful in increasing the open rate of your emails.
    • Insert "Unsubscribe" link will activate the Emarsys unsubscribe feature and add this to your email.
    • Insert "Show online version" link will add this link to your email.

    For more information on Personalization tokens in block-based email's subject line watch the October 2023 Product Release video: