End-user guides:: Creating Interactions programs – Emarsys

You can see all your Interactions programs on the Automation Programs page.

To create an Interactions program, proceed as follows:

1. Click the Create Program button and select Behavior-focused journeys (Interactions) from the dialog.

2. Select the event source you would like to use. Your program will be triggered by the chosen event source. The following event sources are available:

One program can only have one trigger event, however, one event can trigger multiple programs.

This will open the program editor canvas. You can see all the available Action and Channel nodes in the menu on the left.

Tip:

To change your program's name, click the title (the default name is New Program).
Hover your mouse over the nodes to get more information on what they do.

3. Set up the trigger event timeout value if required (the default value is 6 hours).

4. Add the required nodes to your program and set them as needed.

5. Schedule your program (if needed).

6. Save and name your program. Interactions validates the program before saving, but it does not have to pass the validation check in order to be saved.

Please consider the following:

You should never navigate away from a program before saving it. Remember that for more complex programs, it may take up to a minute to save.
If you work on a complex program, save frequently.

7. Validate your program.

Notes:

For a program to be activated, it must fulfill a number of conditions. For example, all nodes must have the mandatory settings defined.
Validation errors are displayed above the affected nodes. Hover your mouse over the icon for details of the error.

8. Optionally, you can test your program.

9. Activate your program as follows: click the click the Program Status button in the top right corner and select Activate.

The Activate button is disabled until the validation errors are resolved.

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Interactions

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