After your account is created, you will receive an activation email in order to finalize the creation of your Account Owner role. Please select the ACTIVATE YOUR ACCOUNT OWNER ROLE link bolded with blue color in the activation email.
Please note that the link indicated here has an expiration period of 30 days. If it has expired or you are facing problems, please contact Emarsys Support Team.
The link will redirect you to the activation form, where the required information such as account, log in, profile and regional details should be provided.
Users having admin roles can complete their activation without multi-factor authentication.
Account Owner role (superadmin)
For the Account Owner role, multi-factor authentication is required to complete the activation. Select Verify Phone Number after indicating the phone number you wish to use for the authentication.
You can receive the verification code via SMS or you can request a callback with the code.
After your phone number has been verified, select Activate user at the bottom. After successful activation, you can log in to the client user interface by:
- selecting Go to Login on the success page or
- using the link indicated in a confirmation email sent upon the activation
Please note that the credentials (such as Account name and Username) for the login are also indicated in the second email.