With this lifecycle Tactic you can announce a service disruption due to repair work or accident.
It supports the Active customers objective and contributes to the following strategy:
- Reduce Customer Churn
Channels
Basic workflow
- Customers in the affected area receive a notification.
- After X days, contacts receive an apology message or updates.
Automation Center program
This is how the email-only program looks like:
Activating the Tactic
Prerequisites
- Email campaigns
- Personalization tokens
Steps
- Swap the emails in the Tactic with your campaigns.
- Add the personalization tokens.
- Check and adjust the settings of the Wait node if needed.
- Activate the Tactic.