Emarsys Customer Engagement Demo tenants are special SAP Emarsys accounts created for our Partners, to showcase the capabilities of the platform for pre-sales and sales purposes.
A great advantage of Demo tenants is that they work out of the box, so you don’t have to go through the full account setup process.
Please note that Demo tenants are populated with demo data and differ from production environments, because they only provide limited functionality.
Due to these limitations, some use cases that you want to demo can only be shown rather than fully interacted with.
How to request a demo tenant
Partners need to request a Demo tenant via the SAP Partner Edge portal.
This will trigger an automated process that will create the baseline set of data for a new tenant. Additionally, there may be some further steps to take based on your exact requirements, see below.
Functionality available in Demo tenants
All Demo tenants come with their own branded demo storefront, which you can use to show Web Extend and track events in the Predict Data Sources.
For more complex scenarios involving a storefront, you will need to speak to your Partner Manager to obtain access to the storefront's admin interface.
Functionality not available in Demo tenants
- Email sending is not supported.
- Domain setup is not available (i.e. no link and/or sender domain).
- Personalization rules cannot be set up.
- Although you can only use pseudo-Loyalty tokens, they come with a Relational Data database setup that can be used for personalization preview.
- Changes to the existing setup/implementation are not supported.
SKU 8011448: Cloud test and demo
All demo tenants have the same features for all Packages or SKUs described in the following table.
| Product / Feature | Availability | Comments |
|---|---|---|
| Automation Center and Interactions | ✅ | There is no demo data for programs, therefore Program Reporting is not available. You can Test Programs. |
| AI segmentation | ✅ | |
| Contact Data | ✅ | |
| Conversational | ⛔️ | In Pilot. Will be enabled after global release. |
| Digital Ads | ✅ | Demo data is displayed when using Digital Ads. Users can
go through the asset creation process but it will not be
stored. Note: You cannot connect your Facebook or Google accounts to the Demo tenant when using Digital Ads. |
| Direct Mail | ⛔️ | Not supported. |
| Editors - Inbox preview | ✅ | |
| ✅ | There is no email channel setup, so email sending is disabled (including testmails). | |
| Email reporting | ✅ | Only demo data is shown on the Trend and Result Summary pages. 0% data is displayed on the Overview page. |
| External Content | ✅ | Possible implementation: API endpoints can be integrated to showcase personalization on available channels. |
| External Event | ✅ | The feature is enabled but no events will be visible - you have to create them yourself. |
| External Events for Loyalty | ✅ | |
| Interactions - Custom Streams | ✅ | Possible implementation: Can be visible but are not implemented. |
| Interactions - Product Catalog Updates | ✅ | A demo retail Product Catalog is connected. |
| Interactions - Pub/Sub node | ✅ | Possible implementation: Can be visible but are not implemented. |
| Interactions - Set value node | ✅ | |
| Interactions - Wishlist event | ✅ | |
| Loyalty Dashboard | ✅ | Dashboards are populated with demo data. |
| Loyalty Personalization tokens | ✅ | Loyalty Tokens
will not resolve in the Personalization Preview (only demo data is
displayed). You need to use a pre-configured VCE block in order to
show personalization preview. See: Known issues & Limitations. |
| Loyalty Trigger (Automation Center node) | ✅ | |
| Loyalty Wallet | ✅ | Demo version visible on the associated storefront. |
| Loyalty: Actions | ✅ | |
| Loyalty: Benefits | ||
| Loyalty: Rewards | ||
| Loyalty: Tiers | ||
| Member Profiles | ✅ | |
| Mobile Engage | ✅ | The SDK can be
implemented self-service. Once implemented, the Mobile Engage channels can all be tested end to end:
|
| Mobile Wallet | ⛔️ | In Pilot. Will be enabled after global release. |
| Omnichannel Personalization | ✅ | Tokens can be previewed in all channels. |
| Omnichannel Voucher Management | ✅ | |
| Open Data | ⛔️ | |
| Personalization - Predict capability | ✅ | |
| Personalization Rules | ⛔️ | |
| Plug-in - Adobe Commerce | ⛔️ | |
| Plug-in - SAP Commerce Cloud | ✅ | Depends on the
account setup type. Not fully functional - only visible in Interactions. |
| Plug-in - Shopify | ⛔️ | |
| Predict | ✅ | |
| Relational Data | ✅ | MySQL database with demo data connected. Possible implementation: You can use database connectors to set up new connections to your own databases. |
| Revenue Analytics | ✅ | Populated with demo data. |
| Revenue Reporting | ✅ | Populate with demo
retail data. Revenue Attribution and Event Attribution are also available. |
| Segmentation | ✅ | |
| Send Time Optimization | ✅ | You can schedule but emails will not be sent. |
| Smart Insight | ✅ | Dashboards are populated with demo retail data. Possible implementation: N/A |
| SMS | ✅ | SMS sending is not supported. Dashboards are populated with demo data. |
| Store Reporting | ✅ | Dashboards are populated with demo data. |
| Strategic Dashboard | ✅ | Dashboards are populated with demo retail data. Possible implementation: N/A |
| Tactics | ✅ | |
| Unified Customer Profile (Data & Activity Summary) | ✅ | 1 pre-populated profile available with demo data (sara.woods@democloud.hybris.com). |
| Value Measurement | ✅ | Dashboards are populated with demo retail data. |
| Visual Content Editor | ✅ | |
| Web behavior segmentation | ✅ | Possible implementation: This can be tested on the demo storefront, otherwise it is only visible. |
| Web Channel | ✅ | You cannot test this on your own website. To test or show this product on a branded demo storefront, you will need to speak to your Partner Manager to gain access to the admin interface. See: Known issues & Limitations. |
| Web Extend | ✅ | A basic product catalog is available and you can track events on the associated storefront. |
| Web Push | ✅ | This can be connected to your domain (self-service implementation) for end-to-end testing. |
Activating your Account Owner role
After your account is created, you will receive an email describing how to activate your Account Owner role. For more information, see Activating your Account Owner role.
FAQ
I cannot access the Smart Insight screens. What shall I do?
Please check if your user role is set to BI Administrator. You can change the user role on the Management > User Management page. If you cannot change your user role, please contact the Admin or Account Owner. For more information, see Editing user profiles.
How can I create access for additional users?
The Account Owner can create access for additional users. For more information, see About Account Owners.
Can I use the API on a Demo tenant?
Yes, the Account Owner can create API credentials. For more information, see API users.
Known issues and limitations
- Web Channel preview: When you would like to preview the test functionality during a Web Channel campaign creation demo, make sure you stay on the same tab in the browser and copy and paste the entire URL from the actual store connected to your account. For more information, please contact your Partner Experience Manager.
- Loyalty: Please note that the Loyalty UI available on demo accounts is limited and does not support creating net new assets. For demo purposes, please use the existing assets that have been created in order to showcase the different capabilities offered by Loyalty. You can use Relational Data tables for custom use cases, such as customizing contact previews and creating personalization tokens.