Combined segments using the legacy editor will be switched to the new editor in April 2021. For more information, see Switching combined segments to the new editor.
You can combine multiple segments together for more accurate targeting of your contact database. The Combined Segments overview page displays all the combined segments you have already created and controls for creating new ones. You can also combine contact lists together, or a combination of lists and segments.
Combining Mobile Engage segments is not yet supported.
Switching combined segments to the new editor
Combined segments using the legacy editor will be switched to the new editor in April 2021. For more information on the timeline, see Schedule.
What happens to combined segments after switching to the new editor?
- Combined segments built in the legacy editor will keep the selected segments and contact lists after switching to the new editor.
- Combined segments built in the legacy editor that you use for block targeting or as a recipient source will work as expected after the switchover.
- If you build a combined segment in the new editor the same way as you did in the legacy editor, then you will get the same results.
There are plenty of new features in the new editor which make the editing experience more convenient. For more information, see Creating combined segments with the new editor.
Example
In the following example, you can see how the same combined segment looks in the legacy and in the new editor.
Legacy editor
This combined segment contains the following resources:
-
Included segments:
- Opened the veganuary campaign or
- Has affinity to the eco-friendly product line or
- Purchased from the sustainable product category
-
Excluded segments:
- Is a club member or
- Purchased in the last 10 days
New editor
This combined segment contains the following resources:
-
group A contains the Included segments from the previous example:
- Opened the veganuary campaign or
- Has affinity to the eco-friendly product line or
- Purchased from the sustainable product category
-
group B contains the Excluded segments from the previous example:
- Is a club member or
- Purchased in the last 10 days
It is not necessary to follow the logic of Included segments and Excluded segments in the new editor. You can build complex combined segments containing nested subgroups within groups, negated segments and contact lists in the new editor.
Schedule
When will my combined segments be switched to the new editor?
| Date | Suite |
|---|---|
| April 29th | 33-53 |
| May 3rd | 17-32 |
| May 5th | 12-16 |
| May 10th | 1-11 |
Creating a combined segment
To open the Create combined segment page, choose from the following options:
Under Included segments, you can select which segments or lists to join together, and whether to combine them using AND or OR.
Excluding segments
To exclude segments or lists from a segment, proceed as follows:
1. To open the Create combined segment page, choose from the following options:
2. Under Excluded segments, you can select which segments or lists to exclude from the final segment.
If contacts are returned by more than one included segment, they will still only appear once in the final segment.
3. When all desired segments are selected, click Run to create the new combined segment.
4. When it is ready, click Display Contacts to see details of the segment.
5. When all your required combined segments are created, click Save.
