This article collects the most common notification types and provides you the links to the relevant Help Portal documents offering practical tips and advice. A notification specified to a category or to a local feature set informs you in a short note or in an email about an issue or the outcome of an action.
Notification categories
To set up and receive custom-tailored notifications open the Notification Center, go to the Custom notification settings page and select the required notification category from the left menu. For more information, see Custom notification settings.
Custom notifications can warn you about these notification uses cases:
Automation notifications
To receive custom Automation notifications check the required checkboxes under notifications to display.
| Trigger | Notification text | Help Portal links |
|---|---|---|
| An Automation program is paused or in fail-safe mode (critical) | Some of your automation programs are paused. Please either resume or abort them. | |
| The "[program name]" automation program has been put into fail-safe mode. We have detected problems with the program and stopped it to prevent any further issues. | ||
| The "[program name]" automation program has been put into fail-safe mode because of an error in the segment used in the "[node name]" node. | ||
| The "[program name]" automation program has been put into fail-safe mode because an internal error occurred during the execution of the "[node name]" node. Our teams are working on resolving the issue. | ||
| The "[program name]" automation program has been put into fail-safe mode because a campaign it referenced has been modified. It resulted in an error in the "[node name]" node. | ||
| The "[program name]" automation program has been put into fail-safe mode because too many contacts were queued at the Send email node ("[node name]"). A total of [counter] contacts were affected and did not receive the email. To avoid the issue in the future, please ensure that no more than [counter] contacts trigger a transactional program in one batch. | ||
| The "[program name]" automation program has been put into fail-safe mode because of an error in the Personalization service. | ||
| The "[program name]" automation program has been put into fail-safe mode because of an error in the Relational Data service. | ||
| The "[program name]" automation program has been put into fail-safe mode because "[node name]" node hit the rate limit. | ||
| The"[program name]" automation program has been paused. The number of contacts passing through it has exceeded the daily limit. | ||
| Unusual activity has been detected in the "[program name]" automation program at "[node name]" node. The number of contacts is approaching the daily limit. | ||
|
Automation program distribution issue |
An error occurred while distributing "[program_name]" to "[account_name]". If this error persists, please check the documentation or contact Emarsys Support. |
Distributing Automation programs to another account Product catalog updates - Back in Stock Which field can I select from the product catalog? Batch entry points, Batches are better, Delete Contacts node |
| Automation program issue (critical) | During the last run of the "[program name]" back in stock program, we found [number of the invalid values found] non-numeric values in the selected "[field name]" product catalog field. Examples of the affected item IDs: [5 itemIDs]. Make sure that the "[selected field name]" field only contains numeric values. |
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Batch exceeded threshold in Delete Contacts Node (critical) |
Contacts were not deleted in the "[program_name]" program. The number of contacts in the batch passing through the “Delete contacts” node exceeded the maximum number you set in the node. Check your limit settings and the segment passing through the node for contacts not to be deleted. |
Interactions notifications
To receive custom Interactions-related notifications select Automation notifications and check the required checkboxes under notifications to display section.
| Trigger | Notification text | Help Portal links |
|---|---|---|
| Fail-safe Interactions program. | The program "[interactions program name]" has entered Fail-safe status because a mail stream it referenced could not be triggered. Please make sure that the mails stream "[mail stream name]" is active, then try reactivating the Interactions program. If the problem persists, please contact Emarsys Support | Interactions Troubleshooting: Triggered Email mail streams ignore the opt-in status |
The "[interaction_program]" automation program has been put into fail-safe mode. We have detected problems with the program and stopped it to prevent any further issues. | ||
During the last run of the "[program name]" program, we could not find the "[selected price/availability locale]" locale in your product catalog. Make sure that the locale is uploaded correctly to your catalog or select another, and reactivate the program. |
Tactics notifications
To receive custom Tactics-related notifications select Automation notifications and check the required checkboxes under notifications to display section.
| Trigger | Notification text | Help Portal links |
|---|---|---|
| Tactics creation | Something went wrong with creating "[Name of tactic]". | |
| Tactic left in design | You have a Tactic "[Name of tactic]" in design for over a week, click here to open the program for editing. |
Content notifications
To receive custom Content notifications check the required checkboxes under Notifications.
| Trigger | Notification text | Help Portal links |
|---|---|---|
| Email campaign template issue | Update based on template "[template name]" is finished: • [counter] of [counter] campaign updates failed • [counter] of [counter] campaign updates succeeded You will receive an email with the details. |
Creating a campaign from a template, The email creation wizard |
| Email campaign update status | Updating process failed to start. Please try again in a while. | Updating a campaign with template changes |
Channels notifications
To receive custom Channels notifications check the required checkboxes under Notifications.
| Trigger | Notification text | Help Portal links |
|---|---|---|
| Email campaign launch error (critical) | Your campaign "%s" was aborted due to an error in the Relational Data service. Please contact Emarsys Support to resolve this issue. |
Troubleshooting your Relational Data setup Editing launched emails |
| Email campaign launch error (critical) | Your campaign “%s” was aborted due to an error in the launch list segment. Please copy the campaign, check the segment and then launch the copy. |
Unable to launch campaign due to invalid characters in the email content Emails not sent due to wrong email address syntax Emails not sent due to No content ('counted' sections) Managing segments |
| Email campaign launch error (critical) | Your campaign [campaign name] could not be sent because it contains unsupported ESL tokens. Please delete all ESL tokens of the type "predict", "webhook", "external_content", " "voucher" or "choice", and try again. | Personalization - conflicting placeholders Using the Emarsys Scripting Language |
| Email campaign launch error (critical) | Your campaign [campaign name] could not be sent because it contains invalid ESL syntax. Please check the ESL syntax within your ESL tokens and try again. |
Editing launched emails Using the Emarsys Scripting Language |
| Email campaign launch error (critical) | Campaign error. Campaign “%s” was cancelled for all recipients. | Editing launched emails |
| Email campaign launch error (critical) | Attention required: The Campaign “%s” was successfuly launched, bzt %s%% of the launch list were not eligible to receive it. | Editing launched emails |
| Email campaign launch error (critical) | Testmail for the Email campaign "%s" was canceled as it can be sent to a maximum of %s recipients. Notes:
|
Testing mail streams |
| Email campaign updated error (critical) |
Update based on template "[template name]" is finished: • [counter] of [counter] campaign updates failed • [counter] of [counter] campaign updates succeeded You will receive an email with the details. |
Editing launched emails |
| Email campaign updated error (critical) | Updating process failed to start. Please try again in a while. |
Editing launched emails |
| Error with resource | Your campaign "[campaign name]" was aborted because some of the external resources (RDS, External Content, etc.) were not available. Please check these resources and try again. If this error persists, please contact Emarsys Support. | Editing launched emails |
| Internal error | Your campaign "[campaign name]" was aborted due to an internal error. Please contact Emarsys Support to resolve this issue. | Editing launched emails |
| Personalization is slow | Attention: inbound number migration was started. All your messages will be duplicated to both providers. And it will affect the cost of campaigns. Please contact Emarsys Support if you have any questions. |
Editing launched emails Troubleshooting your Relational Data setup |
| Your campaign sending speed is low, because the availability of your relational databases is reduced. Please check your databases and try again. | ||
| Successful campaign launch | Testmail for the Email campaign “%s" was sent to all recipients successfully. Notes:
|
Testing mail streams |
SMS warnings
(critical) |
Attention: you cannot send any more SMS campaigns because you have run out of credit. |
Issues With Your Credit Balance |
| Inbound number migration was ended. |
SMS Inbound Numbers SMS - Best Practices and Examples |
|
| You do not have enough credit to send the SMS campaign: "%s" |
Issues With Your Credit Balance SMS - End-user guide |
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| Web Channel campaign error (critical) | Your campaign "[campaign name]" has been stopped as it reached the personalization limit of your account. Please try launching fewer personalized campaigns, or choose smaller audiences for them. | Setting up a Web Channel campaign |
Contacts notifications
To receive custom Contacts notifications check the required checkboxes under Notifications.
| Trigger | Notification text | Help Portal links |
|---|---|---|
| Data export error | %s export configuration could not reach the destination at %s. The server reports the following message: %s |
Exporting data changes, Video: What data can I export from my account, Data security at Emarsys: Data exchange |
Data import error |
%s auto-import configuration test could not reach ftps / sftp server at %s. | |
| An error occurred while importing the file %s. Please check that the correct encoding is used (UTF-8) and try again. | ||
| An error occurred while importing the file %s. No contacts were imported because no key was specified; please check that you have a valid key selected. | ||
| An error occurred while importing the file %s. Please check that the file is not corrupt and try again. | ||
| Auto-import error for %s. No contacts were imported at %s because one or more fields in the import file do not match the configuration settings; please check that your import file matches the field mapping and upload it again. | ||
| Auto-import error for '%s'. No contacts were imported at '%s' because the source could not be reached; please check your server status. | ||
| A data import has been aborted by %s. | ||
| Auto-import error for %s. No contacts were imported because because no key was specified; please check that you have a valid key selected. | ||
| Auto-import error: No contacts were imported from %s. One or more fields in the import file do not match the auto-import configuration settings. Please check that your import file matches the field mapping and try again. | ||
| Auto-import error: No contacts were imported from %s. The file does not contain the specified unique identifier for duplication handling. Please select a unique identifier that is included in the import file and try again. | ||
| Auto-import error: The import file %s was empty and no data was imported. If you are sure that data should have been imported, please re-upload the file and restart the import process. | ||
| Import error: No contacts were imported from %s. The file does not contain the specified unique identifier for duplication handling. Please select a unique identifier that is included in the import file and try again. | ||
| Import error: No contacts were imported from %s. One or more fields in the import file do not match the import settings. Please check that your import file matches the field mapping and try again. | ||
| The following file you are trying to upload is corrupt: %s. Please replace it with a valid file. | ||
| Last retry of auto-import '%s' was not successful. No contacts were imported at '%s' because the source could not be reached; please check your server status. | ||
| Segment calculation failed | An error occurred during the calculation of segment %s. The calculation cannot be completed. Please try again. | Segment calculation failed |
Data management notifications
To receive custom Data management notifications check the required checkboxes under Notifications.
| Trigger | Notification text | Help Portal links |
|---|---|---|
| Adobe Commerce shop issues (critical) | Your Adobe Commerce webshop was disconnected due to the authentication token provided to Emarsys being rejected. Please visit the Add-ons > Adobe Commerce page and reconnect the webshop. | Integration with Adobe Commerce |
| Adobe Commerce shop issues (critical) | Emarsys is unable to fetch data from your Adobe Commerce webshop. This may affect customer and sales data along with external event triggers. Check the Health check tab on the Add-ons > Adobe Commerce page. | Health Check Tab |
Relational data segment is slow
(critical) |
We have noticed that the SQL query behind your Relational Data segment "[segment name]" was running for [query runtime] (mm:ss) last time. Please optimize the query in the underlying "[segment template name]" template until it can be completed within 15 minutes. | |
| We have noticed that the SQL query behind your Relational Data segment "[segment name]" was running for [query runtime] (mm:ss) last time. Please contact Emarsys for more information and learn what steps we can take to optimize it further. | ||
Relational data import error
(critical) |
Your latest Relational Data file import has failed because of an encoding error. Please make sure the CSV file’s character encoding is UTF-8, then try to upload it again. | |
| Your latest Relational Data file import has failed because the table you are trying to load into was not found. Please make sure that the table exists and try again. | ||
| Your latest Relational Data file import has failed because multiple files were targeting the same table in the database. Try importing the files separately. | ||
| Your latest Relational Data file import has failed because of a foreign key violation. Please make sure the uploaded CSV file is up-to-date and try again. | ||
| Your latest Relational Data file import has failed because another import was already in progress. Please try again when the previous import is finished. | ||
| Your latest Relational Data file import has failed because you have uploaded too many files at once. Please try to load in batches smaller than [threshold] or concatenate the files and try again. | ||
| Your latest Relational Data file import has failed. Please contact Emarsys Support. | ||
| Revenue attribution service is enabled | Your Revenue Attribution profile has been created with the default settings. Please take a moment to review and customize the configuration to make sure we are using the appropriate attribution model and window for your needs. | Revenue Attribution Service |
| Smart Insight data quality report (critical) | You have [count] new data quality issues. Please visit Smart Insight Data Quality for more details. |
Smart Insight Data Quality |
| Smart Insight data load failure (critical) | Your data load has failed. Please visit Smart Insight Data Quality > Data Load for more details. | Data Loads |
Utilization & Allowances Dashboard notifications
Utilization-related notifications are turned on by default under Custom Notification Settings in the Other notifications section.
| Trigger | Notification text | Help Portal links |
|---|---|---|
| Utilization is getting close to its limit | You will soon pass your allowance limit for: "[list of utilizations]" Please visit the Utilization & Invoices dashboard for more details. | Utilization & Allowances Dashboard |
| Utilization over consumption | You have passed the allowance limit defined in your contract for: "[list of utilizations]" Please visit the Utilization & Invoices dashboard for more details. | Utilization & Allowances Dashboard |