Partners can use Demo tenants to showcase the capabilities of SAP Emarsys Customer Engagement for pre-sales and sales purposes. A great advantage of Demo tenants is that they work out-of-the-box, so you don’t have to go through the full account setup process.
Please note that Demo tenants differ from production environments and they only provide limited functionality.
Due to those limitations, support for your use cases is limited.
Why should I be using a Demo tenant?
If you would like to demonstrate the functionality and capabilities of SAP Emarsys Customer Engagement as a partner to your prospects, you can request access to a Demo tenant that will work out-of-the-box, so you don’t need to set it up.
Notes:
- Provisioning process: Please see How to request a demo tenant.
- Features: Features are working on demo tenants. For more information, please see sections Functionality available in Demo tenants and Functionality not available in demo tenants.
- Expiration: Based on the contract.
How to request a demo tenant
Partners need to request a Demo tenant via the Partner Edge portal.
Account creation is managed by the Emarsys Product Enablement Team and they can create Demo accounts only on request that comes directly through the SAP GDM Team.
Functionality available in Demo tenants
All Demo tenants have the same features for all Packages or SKUs described in the following tables.
Core Package / SKU
| Product / Feature | Availability | Comments |
| Automation Center and Interactions | ✅ |
|
| Contact Data | ✅ |
|
| Editors - Inbox preview | ✅ |
|
| ✅ | Email sending will not work. There is no email channel setup. |
|
| Email reporting | ✅ | Only demo data is shown on the Trend and Result Summary pages. 0% data is displayed on the Overview page. |
| External Event | ✅ |
|
| Main Dashboard | ✅ | Populated with demo data. |
| Personalization | ✅ |
|
|
Revenue Analytics |
✅ | Populated with demo data. |
| Plug-in - Magento | ⛔️ |
|
| Plug-in - SAP Commerce Cloud | ✅ | Depends on the account setup type. Not fully functional - only visible in Interactions. |
| Plug-in - Shopify | ✅ | Depends on the account setup type. Not fully functional - only visible in Interactions. |
| Segmentation | ✅ |
|
| Send Time Optimization | ✅ |
You can schedule but emails will not be sent. |
| Unified Customer Profile | ✅ | 1 pre-populated profile available with demo data (sara.woods@democloud.hybris.com). |
| Visual Content Editor | ✅ |
|
| Voucher Management | ✅ |
|
| Web Extend | ✅ |
|
Omnichannel Package / SKU
| Product / Feature | Availability | Comments |
| CRM Ads | ✅ | Dummy data is displayed when using CRM Ads. Users can go through the asset creation process but it will not be stored. |
| Mobile Engage | ✅ | Full app setup is possible (self-service). |
| Mobile Engage - In-app | ✅ | Possible to test end-to-end once you implement the SDK. |
| Mobile Engage - Inbox | ✅ |
Possible to test end-to-end once you implement the SDK. |
| Mobile Engage - Push | ✅ | Possible to test end-to-end once you implement the SDK. |
| SMS | ✅ | SMS sending is not supported. Dashboards are populated with demo data. |
| Web Channel | ✅ |
Can be connected to your domain/website (self-service) for end-to-end testing. |
| Web Push | ✅ |
Can be connected to your domain (self-service) for end-to-end testing. |
Advanced Integration Capabilities Package / SKU
| Product / Feature | Availability | Comments | Possible Implementation |
| External Content | ✅ |
|
API endpoints can be integrated to showcase personalization on available channels. |
| Interactions - Advanced features | ✅ |
|
N/A |
| Interactions - Custom Streams | ✅ |
|
N/A |
| Interactions - Pub/Sub node | ✅ |
|
N/A |
| Interactions - Set value node | ✅ |
|
N/A |
| Open Data | ⛔️ |
|
N/A |
| Pub/Sub | ✅ |
|
N/A |
| Relational Data | ✅ | MySQL database with demo data connected | You can use database connectors to set up new connections. |
| Web behavior segmentation | ✅ |
|
N/A |
E-Commerce Accelerator Package / SKU
| Product / Feature | Availability | Comments | Possible Implementation |
| AI segmentation | ✅ |
|
|
| Interactions - Advanced features | ✅ |
|
|
| Interactions - Product Catalog Updates | ✅ | Dummy product catalog is connected. |
|
| Interactions - Pub/Sub node | ✅ |
|
N/A |
| Interactions - Wishlist event | ✅ |
|
|
| Personalization - Predict capability | ✅ |
|
|
| Personalization Rules | ⛔️ |
|
|
| Predict | ✅ |
|
|
| Replenishment | ✅ | Only Tactics available. | N/A |
| Smart Insight | ✅ | Dashboards are populated with dummy data. | N/A |
| Strategic Dashboard | ✅ | Dashboards are populated with dummy data. | N/A |
| Tactics | ✅ |
|
|
| Value Measurement | ✅ | Dashboards are populated with dummy data. |
|
E-Commerce + Offline Package / SKU
| Product / Feature | Availability | Comments |
| Store Reporting | ✅ | Dashboards are populated with dummy data. |
| Strategic Dashboard | ✅ | Dashboards are populated with dummy data. |
| Tactics | ✅ |
|
Loyalty Package / SKU
| Product / Feature | Availability | Comments |
| Actions & Rewards | ✅ |
|
| External events for Loyalty | ✅ |
|
| Loyalty Dashboard | ✅ | Dashboards are populated with dummy data. |
| Loyalty Management | ✅ |
|
| Loyalty Personalization tokens | ✅ | Loyalty Tokens will not resolve in the Personalization Preview (only dummy data is displayed). You need to use a pre-configured VCE block in order to show personalization preview. |
| Loyalty Trigger (Automation Center node) | ✅ |
|
| Member Profiles | ✅ |
|
| Tiers & Benefits | ✅ |
|
Functionality not available in Demo tenants
- Email sending is not supported.
- Domain setup is not available (i.e. no link and/or sender domain).
- Personalization rules cannot be set up.
- Although you can only use pseudo-Loyalty tokens, they come with a Relational Data database setup that can be used for personalization preview.
- Changes to the existing setup/implementation are not supported
Activating your Account Owner role
After your account is created, you will receive an email describing how to activate your Account Owner role. For more information, see Activating your Account Owner role.
FAQ
I cannot access the Smart Insight screens. What shall I do?
Please check if your user role is set to BI Administrator. You can change the user role on the Management > User Management page. If you cannot change your user role, please contact the Admin or Account Owner. For more information, see Editing user profiles.
How can I create access for additional users?
The Account Owner can create access for additional users. For more information, see About Account Owners.
Can I use the API on a Demo tenant?
Yes, the Account Owner can create API credentials. For more information, see API users.
Known issues and limitations
- Web Channel preview: When you would like to preview the test functionality during a Web Channel campaign creation demo, make sure you stay on the same tab in the browser and copy and paste the entire URL from the actual store connected to your account. For more information, please contact your Partner Experience Manager.
- Loyalty: Please note that the Loyalty UI available on demo accounts is limited and does not support creating net new assets. For demo purposes, please use the existing assets that have been created in order to showcase the different capabilities offered by Loyalty. You can use Relational Data tables for custom use cases, such as customizing contact previews and creating personalization tokens.